The Student Accounts Specialist is a key member of the Student Accounting Services team and works closely with students from Boston University, as well as with staff from Enrollment Services, Undergraduate and Graduate Financial Aid Offices, Loans and Collections, and other areas.
Major duties of this position include:
Assist, analyze, and implement appropriate solutions for students, parents, and other University offices with questions and problems regarding student accounts.
Provide customer assistance in person, on the telephone, and through e- mail to students, parents, other University offices, and outside agencies in response to billing and payment questions.
Process all inquiries, interpret, and resolve account problems, and complete student account settlements.
Provide advice and solutions to students and families regarding complex financial situations frequently involving confidential information.
Responsible for processing student account payments, including cash, check, and credit card payments, and for daily balancing of a cash drawer.
Process incoming daily work which may include inquiries regarding special invoicing, 1098-T tax statements, medical insurance waivers, refund requests, and other account analysis projects as assigned.
Bachelor's degree in a related field
1-3 years of work experience, preferably in a university or customer service environment
Intermediate skills utilizing Excel, including complex formulas in order to acquire, organize, and analyze data
Experience in analyzing data to determine relevant conclusions and suggest appropriate actions to management
Ability to multi-task and prioritize routine tasks and ad-hoc requests
Effective oral and written communication skills
Detail oriented, demonstrating accuracy and quality of work output
Ability to work (both independently and in conjunction with others) effectively and cooperatively in a small, collegial team environment.
Self-motivated, proactive, intellectually curious
Experience with analyzing detailed financial records.
Knowledge of University policies and procedures and federal regulations to advise customers and resolve inquiries.
Boston University's generous benefits package includes health, dental, life insurance, and paid time off! Full-time employees are also eligible for tuition remission for courses at Boston University.
The department of Financial Affairs at Boston University values intellectual, cultural, and social diversity among its staff and students. We remain steadfast in our dedication to building a team that is inclusive and equitable and a place where all constituents can thrive.
For all positions, we are looking for individuals who enjoy working with colleagues in a collaborative environment and who are flexible and creative. We strongly encourage applications from women and under-represented groups who share our interest in serving a university community with diverse needs, backgrounds, ethnicities, and abilities.
Interested applicants are asked to upload a resume, list of references (if available), and submit a cover letter addressed to 'Hiring Manager Student Account Specialist position #7631'. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Internal Number: 7631
About Boston University
Boston University is no small operation. With over 33,000 undergraduate and graduate students from more than 140 countries, 10,000 faculty and staff, 16 schools and colleges, and 250 fields of study, our two campuses are always humming.